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Terms & Conditions

Please read these Terms and Conditions carefully, they address the basis on which you agree to use this website and make purchases of goods described on the website.

No part of this website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending an order confirmation email to you.


Contract - The contract for the sale and purchase of Ought2 goods.

Goods - Means any products that Ought2 Ltd advertises and available for sale through this website;

Service - Any online facilities, tools, services or information that Ought2 Ltd on offer through the website either now or in the future;

Carrier - Any third party responsible for transporting purchased goods from our premises to the consumer.


Your order is a transaction of  purchasing goods from us. When you place an order with us, you do so in accordance with these T&Cs, subject to our acceptance of your order. We shall have the right to refuse to accept any orders placed for goods.

Our acceptance is indicated by us sending you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between Ought2 Ltd and the purchaser. (Not the purchase thank you email)

If we, for any reason, do not accept your order, any sums paid by you will be refunded within 14 calendar days.

You are responsible for the accuracy of an order and for giving us any information necessary for us to perform the contract.

Goods, Pricing and Availability:

Our website graphics are a good representation of our products, however note that all graphical representations (including photographs) and descriptions of goods available from us are intended as a guide only. 

Pictures of live plants may be provided to give an appreciation of characteristics at a certain level of maturity or in a given setting. Depending on the sizes you select (plant maturity) the goods you receive may look significantly different.

Plant sizes are approximate and are provided for indicative purposes only. It is inevitable that variations in size, shape and colour will occur between different specimens and whilst we make every effort to ensure that all plants supplied are at the size range indicated, occasionally plants may be under or over the size selected.

If a plant size is unavailable we may, at our discretion, replace it with the next size up (when available) without an increase in price.

Please note: plant heights quoted include the plant stem and length of the foliage, plus the depth of the grow pot, E.G. Overall size includes the root and base of pot, not just the plant above soil level.

Many of our pots are handmade or have individual manufacturing processes, so variations occur in colour, shape and size due to the nature of the production process. This gives each piece it’s individual charm and uniqueness. Images are provided to give the best indication of the character of the piece. Some slight imperfections may also occur and are not considered a fault.

Please note that unless indicated otherwise, plant pots are not 100% waterproof and we recommend the use of a liner to protect the pots and prevent damage to floors and furnishings.

All pricing information on the website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

If prices increase between the date of your order and the date of dispatch, we reserve the right to email you to ask if you wish to proceed. If not, you will be entitled to cancel the order without charge.

All prices on the website include VAT.

If, by mistake, we have under-priced goods, we will not be liable to supply goods to you at the stated price, provided that we notify you before we dispatch the goods to you. In these circumstances, we reserve the right to cancel and refund your order in full.

Given the nature of our business, availability of plants may vary according to seasonal and environmental factors across our supply system. If after having received your order we are unable to source goods we reserve the right to cancel the order. We will inform you.


We will take payment upon receipt of your order. We accept no liability if delivery of the goods is delayed by the supply of incorrect payment details. If we cannot gain full payment for the goods when the order is placed, we reserve the right to cancel the contract and delivery.

Where payment remains outstanding, goods remain with Ought2 until it has been received.

Payment card information is always encrypted during transfer over networks. By ordering goods from our website you are giving us your consent to pass details essential for purchasing goods to our payment service provider.

We will not store these payment details, however our payment service provider may store them. We will take all reasonable care to keep all information connected with your order secure, but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including payment and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.


The goods which can be ordered via our website are only available for delivery to you if you are based in our delivery area, (England, Scotland, Wales). We aim to dispatch all goods purchased by you within the indicated time frame on the product pages and in any event no later than 30 calendar days of our initial order confirmation, unless stated otherwise by the dispatch message on the product page at the time of ordering.

We do ask for your understanding when it comes to delivery timescales. Plants are living organisms that perish unless treated appropriately. If conditions are not suitable for transport by our growers and ourselves we reserve the right to delay delivery until they are.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for incorrect delivery addresses or damage to the goods as a result. Delivery costs will not be refunded where an order is returned to us as undeliverable due to an incomplete or inaccurate address.

Delivery times are not guaranteed. If delivery is delayed due to any events beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended. We will not be liable for delays caused by any such event, but if there is a risk of substantial delay, you may cancel your order and receive a refund for any goods you have paid for but not received.

Risk and Ownership:

Delivery shall be deemed to occur at the time when the goods first arrive at the delivery address provided to us by you. The goods shall remain our property until you have paid for them in full or we have delivered the goods to you, after the payment has been received.

Risk of damage to or loss of the goods will be your responsibility from the time we deliver, or first attempt to deliver, the goods to the delivery address you provided whether or not a signature of receipt has been obtained.

You can add delivery instructions for the courier in the shopping cart. These instructions are printed on the address label for our couriers to adhere to. If you request your items to be left unattended, this is at your own risk and we are unable to reimburse you for any lost or weather damaged items.

Cancellations, Returns and Refunds:

Please refer to the policy page, and an outline above in 'payment & Delivery'

Cancellation Before Dispatch:

Orders for plants may be cancelled up to the point of dispatch. We reserve the right to charge a cancellation fee of up to 50% of the value if we have packed and are preparing to send/sent the order.

Cancellation by Us:

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the goods you have ordered; we do not deliver to your delivery area; payment is not received in full; goods you ordered were listed at an incorrect price in error; or defamatory or abusive communications are made directly to our customer support team or on public forums.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted as soon as possible but in any event within 30 days of your order.

We will not be obliged to offer any additional compensation for disappointment suffered.


Please refer to policy.

Changes in T&Cs:

We reserve the right to change the website, content or these T&C’s at any time. You will be bound by any changes to the T&C’s from the first time you use the website following the changes.

The failure of us to exercise or enforce any right or provision of these T&C’s shall not constitute a waiver of such right or provision.

These T&Cs and any policies or operating rules posted by us on this site or in respect to the entire agreement and understanding between you and us and govern your use of the Service.

If you have any questions regarding the T&C’s please contact us.

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